Terms and conditions

Prices
All prices in the Elvaco webshop are stated excl. VAT. In case of price changes, the price applicable to the customer's order applies.

Information
Shopping in Elvaco webshop requires a registered company with an organization number. You also need a registered account. Orders made in the name of another person without his/hers consent, or in any other way that causes us to suffer financial or other damage will be reported to the police.
We try to convey as fair and informative images of our products as possible, but we reserve the right to misprints and errors in information and specifications for all of our products and services. All images on our site should be considered as illustrations and we cannot guarantee that the image reflects the exact appearance of the product.

Order confirmation
A confirmation of receipt of order will be sent to the e-mail address provided in the order. After reviewing the order and desired delivery date, an order confirmation will be sent to the same e-mail address.

Shipping cost
Shipping cost is shown in the cart before the order is confirmed.

Not paid invoice
Payment must be made within 30 days of invoice date. In case of reminder, a penalty interest will be applied and upon further delay the case will be filed for debt collection.

Complaints
If a delivered product is defective you must send an email to rma@elvaco.se no later than 14 days after delivery. For credit/exchange should Elvaco be contacted by telephone or email BEFORE the product is returned. A detailed error description should be sent to Elvaco along with the product. Do not forget to state your name, phone number and order number.

Warranty
For warranty cases, 1 year warranty applies to all products. In cases where our suppliers provide extended warranty time to us, the customer will of course take part of it. In cases where the warranty is stipulated through a framework agreement, that agreement is also applicable at purchase through Elvaco webshop.

Delivery policy
In case of disagreement, we refer to the Nordic Delivery Terms (NL09)

Within the EU, DAP is applied (Delivered at Place)
Outside the EU, FCA is applied (Free Carrier)

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